This is from the BCSPCA's Policies, Procedures, & Guidelines, section 3.2 Guiding Beliefs & Principles, Policy A1: Code of Ethics, Pg.2:
" Accountability:
We strive to be accountable in order to deserve the trust of those we serve. We measure , track and report regularly on what we have achieved as well as on what we have not."
My question is where do I ,as an SPCA donor find the information on what they have not achieved ? Who is making sure that the SPCA is living up to their own statement of accountability ?