Experience with SPCA was not a positive one
The Daily News
Tuesday, December 28, 2010
Re: 'Negative Feedback Upsets Nanaimo SPCA Workers (Daily News, Dec. 22)
I feel compelled to share our story of unfortunate dealings with the Nanaimo SPCA. Our family has been there on at least seven different occasions for various reasons, ranging from my daughter's inquiries about volunteer work to dropping off blankets and food and to our last visits, in 2008, to try to adopt a family pet.
On every occasion we were treated with rudeness and disdain by the staff.
The only pleasant person we met was a "dog walker" during our ordeal of trying to adopt a dog. Little did we know that the next day was the start of the big "adopt a pet campaign." All the animals were decked out in their "adopt me" neckties, but the staff were far to busy to answer our questions or to help us. When we asked to speak to a manager we were referred to a woman who was so busy painting a bench for the grand event that she was not able to stand up or to even turn around while talking to us.
The shelter manager, Leon Davis, says that he no longer looks at the online forum for constructive criticism because of the viciousness of some posts. If Davis wants to bury his head in the sand, then someone else should be appointed to sort through and deal with legitimate complaints.
I'm sure this can be a very sad place to work and a lot of unpleasant things happen. There are a lot of jobs that fall into this category. How can the SPCA expect to get volunteers, donations and adoptions when even the task of dropping off food, or trying to adopt a pet, is unpleasant and unappreciated?