Anyone who's purchased a sick puppy from any BC pet store, can file a valid complaint with this consumer watchdog group. These complaints can be logged and tracked to create a data base showing a pattern of the most frequent offenders. While the health and well being of animals is obviously our main concern, the fact is that many BC consumers are paying thousands of dollars for "purebred" puppies who then cost huge amounts in vet bills. Not to mention a possible life time of health and behavior problems because the pup originated from a puppy mill or byb where it was badly bred in the first place. Think how many of these sick pups and those with behavior problems are then dumped into the pound/shelter/rescue system because the owners cannot afford all the vet bills and don't have the time/money necessary for training to correct problem behavior. Stores will continue to sell pups so long as the law says they can, so let's make sure that consumers hold them to account for the "product" they sell. Perhaps just the knowledge that this tracking system is in place and is being actively used, will be incentive enough for some stores to be more careful where they get their pups, and will ensure proper and timely medical care is given.
Please ensure you keep all receipts from the purchase of your puppy, any medical bills you've paid, etc. Also make sure you copy AAS any complaint you file.

Thank you for contacting the Business Practices and Consumer Protection Authority (BPCPA).

The Business Practices and Consumer Protection Authority is a not-for-profit organization which operates at arm’s length from government. On July 4, 2004 the Authority assumed responsibility for the oversight of business practices and consumer protection in British Columbia, including enforcement under the Business Practices and Consumer Protection Act, the Cremation, Interment and Funeral Services Act, and regulations. As such, our mandate is to act in the public interest but is limited to what is outlined in this legislation. We appreciate you bringing such concerns forward. At this time we will log your concern and keep all documentation that you have provided our office on file. We do track the calls and written correspondence received in our office and if we can establish a history of deceptive acts with any given company at that point, we may be able to act in the public interest.

Send email complaints to: info@bpcpa.ca