The Langley SPCA's Volunteer Co-Ordinator and volunteer BOD member Annette Keller stated:

"The problem with most of the SPCA-run shelters is the lack of full-time staff who actually care for the animals, she said. “The SPCA staff process paper work, clean kennels, answer phones, but it is not in their job description to be hands-on with the animals, to provide stimulus for them,” she said. That means dogs aren’t let out until a volunteer comes there and walks them. Dogs that are housebroken will often “hold it” for up to 24 hours, she said."

In my opinion, this is outrageous! How can hands-on animal care NOT be a part of an SPCA staff member's job description? I have to wonder if this is consistent with all SPCA branches, or only those with a union contract. It just goes to show that you DON'T need to love animals to work at an SPCA, if your duties only include answering phones, cleaning kennels, and doing paper work.