The jobs of most staff at these facilities have to work a lot harder than we do when it comes to feelings and and emotions. Rather than critique their policies...why don't we worry more about the STUPID people that can't look after their own animals. Then we wouldn't have to euthanize the "unwanted", would we?
Poeople have a false sense of entitlement, that's for sure. Neglecting a pet is just as heartless as neglecting a human baby.