What a shame.... Their head office says one thing yet others see another. I have only been into the one store and only have the one experience and am sad to hear yours Char.

I think it's just best to stick to my preference of NO animals in pet stores PERIOD, really there isn't a need. Char maybe rally your city to adopt some pet store care bylaws as North Vancouver and Richmond did, it could help a little at least.....

Shaking my head here on the mainland..... :(