Many large organizations who proudly use "best practises" have adopted a survey style questionnaire on consumer satisfaction which allows these organizations to review what they are doing well, not so well and what is in need of improvement.

In fact, the Maple Ridge Animal Services Review Committee (2002-2003) noted in the Animal Welfare Business Plan that all consumers who have visited or adopted from the Maple Ridge SPCA must have the opportunity to complete a survey which would provide feedback to the City of Maple Ridge on the service level they have received.

Should the BC SPCA make every effort in reaching out to the general public, who visit and adopt from their facilities I can imagine there would be a great deal of information that the BC SPCA Board of Directors could use when looking at improving the consumer experience.

Congratulations to all the humane societies who have demonstrated a professional and friendly attitude towards the public. This adds no additinional cost to the budget but encourages the consumer to feel comfortable and welcomed at their shelter.

Gail Moerkerken