It was always my opinion and often my experience, that the communication lines from the BC SPCA head office, the CEO and, or the board of directors, to their frontlines, (the shelter staff and folunteers, those who really know what is needed and how to handle animals), were hardly existing, or in poor working order.
The academics prescribed by "experts" are not always what is best in the practical field.
When the generals are not familiar with their frontlines, the battles are lost.